Hoodies
Important Notes
All our products are custom printed on demand, which means each order is made especially for you. We kindly ask customers to double-check the size, design, and color before placing an order.
KYTEBYTE reserves the right to refuse refund or replacement requests if:
The product has been used, washed, or worn.
The complaint is raised after 4 days from delivery.
Proof (unboxing video and clear photos) is not provided.
The issue concerns color variation, print placement, or delays caused by the courier.
Return Eligibility
Returns or replacements are only accepted under the following circumstances:
The received item is wrong, defective, or damaged.
There is a printing error, incorrect size/design caused by KYTEBYTE.
The product was damaged during transit (with valid proof).
Accepted Issues:
Incorrect item/design/color/size printed.
Visible print defects or poor-quality fabric.
Physical damage during shipping (with unboxing video).
Not Accepted:
Wrong size ordered by the customer.
Minor print or shade variations.
Delayed delivery beyond our control.
Buyer’s remorse or change of mind.
Return & Replacement Process
We have a 4-day return policy.
To request a return or replacement:
Email us at info@kytebyte.com
within 4 days of delivery.
Share:
Your order number.
Unboxing video showing the issue clearly.
Images of the defective product.
Original packaging (if possible).
Once we verify and approve the issue:
A free replacement will be processed (if applicable).
If replacement is not possible, a refund will be initiated.
Note: Reverse pickups are offered only for valid cases caused by our error. For other cases, you may be asked to self-ship the product to our return address.
Shipping & Reverse Pickup Policy
Reverse shipping (pickup) is free only if the issue is caused by KYTEBYTE.
For non-eligible returns, reverse pickup is not provided, and return shipping costs must be covered by the customer (if applicable).
Refund Timelines
Refunds are processed only after:
Receipt of the returned product (if applicable).
Completion of the quality check by our team.
Refund Timelines:
Case Refund Processing Time
Prepaid Orders 7 working days
Cash on Delivery (COD) 15 working days
Non-delivered/Refused Orders 7 working days (logistics fees deducted)
Missing Items in Package 7 working days
Refunds will be issued to the original payment method. The processing time depends on your bank or payment provider.
Additional Notes
Sale items, personalized/custom designs, and gift cards are non-returnable.
Exchanges for a different size or design are not allowed unless it's a verified mistake from our side.
For faster replacements, customers may place a new order while the return is being processed.
Still Need Help?
For any return or refund-related queries, please reach out to us at info@kytebyte.com.
If more than 20 business days have passed after approval and you haven't received your refund, please contact us immediately.
